4/29/2023 0 Comments Regroup me free![]() Meeting individually with your team: At the close of each regroup, plan to spend another thirty minutes more with your resident manager to recap the day, cheer their success, and discuss the specific performance of each individual at the property. Clear communication is the cornerstone of management success. Include in this memo a to-do list for the upcoming month, so your resident manager will clearly know what is expected. Tip From The Coach: As the supervisor for this property, take detailed notes during regroup, then send a brief memo to your resident manager recapping the day. Lastly, have your resident manager recap the team goals for the new month and be certain the meeting always closes on a positive note! This part of regroup is where the creativity of your team really starts to roll and if you listen closely, you will hear many “golden” ideas. This might include a monthly event to thrill your residents, a new marketing plan, or a special focus on your resident referral program. Next, map a calendar of activities that will enhance the performance for this property. Then, have your resident manager address any problems experienced during the past 30 days or any upcoming issues that will affect the property. This might include “actual” revenue and income versus budget, resident retention percentages, collection issues or expense performance versus the budget. Running the meeting: Each month’s agenda for regroup should begin by reviewing the financial information important to your company and its investors. Then, review together the new regroup agenda making certain your resident manager’s gameplan is consistent with your company goals and expectations. Your preparation for each regroup should begin by reviewing the agenda from the previous month with your resident manager, to assess if the to-do list from last regroup was accomplished. Tip From The Coach: As the supervisor for your properties, it is critical for you to attend regroup and actively participate in them. Simply stated, there are no wrong questions or topics discussed at regroup and your team will respect and respond positively to this freedom. Regroup is also a time to build on the creative juices from each person on your team, so make regroup a special part of each month and allow for everyone to have equal time to share their feedback. Be certain to have a blank chalkboard or a standing easel for taking notes and keep distractions to a minimum. A solid and productive regroup takes about two hours and will require about one hour of preparation by your resident manager. Scheduling and preparing regroup: Regroup should be scheduled during the slowest time of each month and should start before your leasing office opens in the morning, if possible. Why does it work? Because it allows each person on your team to assess their performance from the previous month, and to make any necessary adjustments for the new month. Regroup…is this a new management trend? Not a chance! Regroup is simply an opportunity to end one month’s business cycle, recap the performance at each property you manage and outline a plan of success for the new upcoming month.
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